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Chilewich Sultan Weaves Together a Custom Disaster Recovery Solution

Robert Sentell
Robert Sentell IT Manager, Chilewich Sultan - Photo by Ben Rollins

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Customer: Chilewich Sultan LLC
Headquarters: New York, N.Y.
Business: Designer, manufacturer and distributor of high-end woven products
Challenge: Grappling with a precarious disaster recovery solution
Solution: Partnered with several IT support companies to design a largely effortless backup and recovery infrastructure
Hardware: An IBM Power Systems server
Software: Maxava’s disaster recovery as a service cloud high availability solution and Avalara AvaTax

Design is everything at Chilewich Sultan LLC, creator and manufacturer of a furniture collection and high-end textiles for table and floor mats. This attention to detail also applies to its IT infrastructure, especially in terms of disaster recovery (DR).

That wasn’t always the case, however. Until last year, backups occurred daily and were sent to a third-party data center with a recovery time objective of up to 24 hours. A disaster could result in “48 hours of work down the drain,” says Robert Sentell, IT manager, Chilewich Sultan.

Now, thanks to its use of Maxava’s DR as a service (DRaaS) cloud high availability (HA) solution, Chilewich Sultan no longer worries about this worst-case scenario. Although Maxava typically offers this technology in conjunction with business partners that supply the hardware infrastructure, it made an exception in the case of Chilewich Sultan.

No matter how the solution is implemented, it can be a blessing to organizations that don’t want to fret over the possibility of data loss. Chilewich Sultan, for example, can now recover from a disaster within four hours, and all transactions posted before the disaster will have automatically transmitted to a partition on a Maxava-hosted IBM Power Systems* server.

Hit by a Hurricane

In 2000, Creative Director Sandy Chilewich founded the company, which first supplied woven extruded yarn products for the home, including placemats and tote bags. In addition to manufacturing and distributing those items, the New York, N.Y.-based company also introduced cubes—a line of functional furniture.

Based on its early sales success through retail stores, the company examined commercial applications for its products with Sandy’s husband, CEO Joe Sultan, who was trained as an architect. They spearheaded Chilewich Contract, which specializes in selling woven textiles for wall-to-wall and tile flooring to architects and designers.

This was followed by Chilewich Hospitality, which produces woven textiles for hotel and restaurant dining spaces; Chilewich Wholesale, which works with specialty and department stores to distribute consumer products; a licensing agreement with The Shade Store to produce a collection of roller, vertical and panel-system shades; and its first retail space, which opened in 2014 in New York City.

Jim Utsler, IBM Systems Magazine senior writer, has been covering the technology field for more than a decade. Jim can be reached at jjutsler@provide.net.



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