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James A. Kandrac

James A. Kandrac

Founder & President

UCG Technologies


Jim Kandrac is the founder and president of UCG Technologies, a 30 year-old boutique IT firm specializing in the mid-market.


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  1. Reliability. Up to 71 percent of restores from tape contain failures. Use disk-to-disk technology for backups. With disk-to-disk technology, your backup data resides on disk drives, proven to be far more reliable than tapes.  

  2. Breadth of offering. Choose a solution that scales and offers the features you need to meet your business’ needs and provides the level of service you expect.  

  3. Security. 60percent of organizations using tapes don’t encrypt their backups. Choose end-to-end encryption with no “back door.”  

  4. Accessibility. Companies waste thousands of hours waiting on tapes. Ensure that you can get your data back with minimal delay. Make sure your solution provider can meet your recovery time objective and recovery point objective.

  5. Cyber security. More than 80 percent of U.S. companies have been successfully hacked, and that number is growing. Regular cyber security training and phishing tests for all employees using company email are essential to your organization. Be sure your vendor of choice includes cyber security training as part of their backup and DR package.

  6. Scalability. Some backup systems can’t scale readily. Make sure the solution offerings rely on common technology to scale easily as your business—and data—grow.  

  7. Cost-effectiveness. Companies lose an average of $84,000 for every hour of lost activity. Calculate the true total cost of tape-based back up. Go with disk-to-disk. Reliability and security can make an incalculable difference with just one avoided breach or failure.

  8. Compliance. Often, companies have problems satisfying privacy, security, and data retention regulations. Choose a data protection partner who has deep know-how about compliance, and the technology to ensure it.

  9. DR. Find a vendor that delivers a complete DR solution who can train you to deal with disasters confidently, based on your company’s actual configuration.

  10. Ease-of-use. Some companies don’t—or can’t—manage their backups from one place. Managing your backup environment should be simple, and the software you use should eliminate any guesswork that could lead to lost data.  

  11. OS and platform support. Most backup vendors support a limited range of OS, server types, and applications. Look for broad and deep technology that supports your complete environment.

  12. Customer support. Find a vendor whose support is passionate, maybe even slightly obsessed. Customer support should be one of your vendor’s main selling points.

  13. Reputation. When you consider a service provider, look for one that has strong financial backing, a solid business plan and the ability to be in business as long as your data needs to be stored.