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An Introduction to Problem Analysis

April 9, 2019

The IBM Knowledge Center has a number of documents on problem analysis for AIX, Linux and more. While this information may seem basic to anyone's who's spent years dealing with these types of issues, junior admins should spend some time with beginning problem analysis, and all of the other info linked in this document.
 
The doc on AIX and Linux Problem Analysis starts with these tips:
 
Remember the following points while troubleshooting problems:
  • Has an external power outage or momentary power loss occurred?
  • Has the hardware configuration changed?
  • Has system software been added?
  • Have any new programs or program updates (including PTFs) been installed recently?
 
Finally, there's a problem reporting form.
 
 Credit to Kiran Tripathi on Twitter, who pointed me toward these docs.
 

Posted April 9, 2019| Permalink

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